Return Policy
We hope you love your selections as much as we loved designing them. If you are not completely satisfied with your purchase, we will gladly offer you a refund for most of our merchandise within 30 days from receipt of the product.
All items purchased in the following sales: Memorial Day, Labor Day, Black Friday, and Cyber Monday can only be returned for store credit.
To initiate a return, please click on the link below:
CLICK HERE TO PROCESS A RETURN NOW
If you need further assistance our Customer Care team is here to help. Contact us at 859.940.8540 ext. 1 or customercare@pomegranateinc.com.
MERCHANDISE EXCEPTIONS
All unused or damaged Pomegranate items, complete with original packaging (including hang tag), can be returned for a full merchandise refund within 30 days of receipt.
Pomegranate Inc. does not accept returns on the following items: gift certificates, any item without original packaging, or any item soiled with visible indicators of use.
All items purchased in the following sales: Memorial Day, Labor Day, Black Friday, and Cyber Monday can only be returned for store credit. All Attic Sale items are final sale items, sold “as is”, and cannot be returned.
RETURN RESTOCKING FEES
All item returns will be subject to a $12 processing fee per return label. All return restocking fees will be deducted from your refund. Items canceled in transit will be subject to a 15% restocking fee.
STORE CREDIT
Customers that opt to receive store credit instead of a refund on their original form of payment, will not be charged a restocking fee and will instead be provided an additional $5 in store credit.
RETURN POLICY TIMELINE
Returns are refunded in the original payment form for the merchandise price, or for store credit, less applicable return shipping fees. Please allow 2 to 3 weeks for processing after items are received at our facility. Timing of refund may depend on the policies of your financial institution and method of payment.
OTHER
Original shipping and handling charges are non-refundable.
Taxes charged are refunded in accordance with state and local laws.
Unused gifted merchandise can only be returned by the recipient for Pomegranate store credit.
Customers are responsible for retaining original packaging or supplying their own equivalent packaging for return.
Items received with postage due will be returned to sender.
OFFER CODES
Valid offer codes may be entered at checkout; limit one code per customer per order, see each specific offer for details and restrictions. Offer codes cannot be applied to previous purchases; however, we will consider price adjustments for orders placed within 24 hours of new promotional periods. Codes are valid for one-time use only, unless otherwise noted. Some exclusions apply.
STILL HAVE QUESTIONS?
Contact us at 859.940.8540 or customercare@pomegranteinc.com and we are happy to assist.
**Please Note: Attic Sale & Final Sale purchases are not eligible for exchange or refund.**
Return Address:
Pomegranate Inc.
527 Lagonda Avenue
Lexington, KY 40505