Shipping & Return Policies

Yes. Returns must be authorized through our Return Portal.

• You are responsible for retaining the original shipping packaging or supplying equivalent packaging and securely packaging items.
• Returns damaged in transit due to insufficient packaging are not eligible for refund or store credit and may be discarded.
• Return shipping labels are generated through the return portal and are valid for 28 days from the date the return is opened.
• You are responsible for printing and properly affixing shipping labels. 

Pomegranate is not responsible for unauthorized returns. Packages sent with postage due will be returned to sender.

To be eligible for a refund, items must be unused or unworn, unwashed items with original packaging including hang tags.

Pomegranate does not accept returns for:

• Items without original packaging or hang tags
• Items with soiling, odor, or other visible signs of use
• Items that have been washed, laundered, or treated in any way
• Event tickets
• Gift Cards or Gift Certificates
• Partial returns of bundles. All items in a bundle must be returned together to qualify for a refund. Bundles are not eligible for exchange. 

The following items are final sale and not eligible for return or exchange:

• Event tickets
• Items marked “Final Sale”
• Shelf Refresh and Attic Sale items (sold as-is)
• Wine Purchases
• In-store clearance purchases

Unauthorized returns of final sale items will not be refunded, credited or returned at our expense. No exceptions will be made.

Yes. Orders placed during certain promotional periods are exchange or store credit only and cannot be returned for a refund. The promotions include, but are not limited to Memorial Day, Labor Day, End of Summer, and Black Friday & Cyber Monday.

• Exchanges: Free (processed as a new order using store credit)
• Returns for store credit: Free + $5 bonus credit when processed
• Returns for refund: $15 restocking and processing fee deducted from refund
• Cancelled in-transit: 15% restocking fee

Pomegranate reserves the right to modify or impose additional fees prior to processing a cancellations, refund or return.

Original shipping and handling fees are non-refundable. 

However if we made an error or your item arrived damaged, we’re happy to take a closer look and help make it right. Please email our Customer Care team within 14 days of delivery at customercare@pomegranateinc.com

Our return policy also applies to purchases made at our Lexington, KY flagship location with a few in-store specific terms:

• Gifts purchased in-store may be returned for store credit or exchange within 90 days of purchase with a valid gift receipt. Items still must meet our standard return conditions.
• All wine purchases and clearance items are final sale and not eligible for return or exchange.

To begin your return or exchange, head to our Return Portal with your order number and shipping zip code handy. Your six-digit order number can be found in your order confirmation email.

Your order confirmation email is the easiest place to find your six-digit order number!

If you only have a packing slip, note that we use two different styles:

• No barcodes: Find your order number in the top right corner.
• With barcodes: Find your order number on the top left, directly under the Pomegranate logo.

For in-store purchases please visit the Lexington, KY store for assistance.

Return shipping labels are valid for 28 days from the date the return is opened. 

You are responsible for packaging your return securely, printing and properly attaching the return shipping label. Returns damaged in transit due to insufficient packaging are not eligible for refund or store credit and may be discarded.

Exchanges can be initiated through our Return Portal. 

• Bundled items are not eligible for exchange.
• Instant exchanges cannot be modified once submitted
• Expedited shipping is not available on exchange orders
• Exchanges are processed as new orders made using store credit and cannot be refunded to a different method of payment

If you have received a gift from Pomegranate and would like to return it, we want to help you find something you’ll love. Gifted items can be returned by the recipient for store credit or exchange only and must meet standard return conditions.

You’ll need the six-digit order number to initiate a gift return in the Gift Return Portal. The portal will collect your contact information for the return or exchange and the original purchaser will not be notified. 

Need help with a gift return? Contact our Customer Care team at customercare@pomegranateinc.com

Yes. Items purchased through a Pomegranate Registry may be returned by the registrant for store credit up to 30 days after the registry event or purchase date, whichever is later. This applies only to Pomegranate Registries and does not apply to third party registries such as the Knot or Zola. 

For help with a registry return, please contact Customer Care from the email account used to create your Pomegranate Registry.

No. Many of our items are crafted from natural materials or finished by hand and variations in color, texture, design, size and finish are part of their character. These are not considered defects. 

Our Hand Block-Printed Textiles are made by talented artisans in India. Variations in color, print placement, and visible block overlaps are inherent to the hand block-printing process and reflection of the artistry behind each piece. Learn more about this process in Our Story.

Our Signature Ceramics are hand-painted by skilled ceramicists in Portugal and Sicily. Subtle differences in color, brushstrokes or details reflect the individual artists and firing batches, giving each piece its unique charm. 

If your order arrives with a damaged, defective or incorrect item, please notify Customer Care by email within 14 days of delivery at customercare@pomegranateinc.com. 

Be sure to include your order number in your email, along with pictures of the issue or incorrect item and tag. Photos of the issue are required for our records before we can proceed with correction or resolution.

If you suspect damage occurred in-transit, photos for the outer shipping packaging are also required for carrier damage claims.

If you are missing any items from your order, please double check your shipping confirmation email or packing slip as your order may have been split into multiple shipments. 

If this is not the case, please contact us within 14 days of delivery by email at customercare@pomegranateinc.com. Be sure to include your order number in your email, along with pictures of the items you did receive. Photos of the issue are required for our records before we can proceed with correction or resolution.

Once your order has been marked delivered by the carrier, Pomegranate is not responsible for any loss or theft. 

If you cannot locate your package, a delivery photo may be available through the carrier’s website. Occasionally, packages are placed just out of sight, such as by a side door, garage, or even with a nearby neighbor, so it is worth taking a quick look around if you have not already. If the delivery photo does not look like your home and the location is unfamiliar to you, please contact customer care with your order number. 

If you suspect the package was stolen after delivery, we recommend contacting your local authorities to file a police report, which is required to open a stolen package inquiry. If you have filed a police report, please contact customer care for next steps. Be sure to include your order number, a copy of the report and any other relevant details such as security footage.

Our standard return policy applies to domestic U.S. orders. International returns are handled on a case-by-case basis.

• Duties, taxes, or customs fees paid by the recipient are not eligible for refund. 
• Pomegranate reserves the right to deduct any fees incurred upon return delivery
• Orders not delivered due to unpaid duties, taxes, or customs fees, or because of incorrect or incomplete address details, are not eligible for refund. The recipient is responsible for timely payment of all applicable fees and for ensuring the shipping address provided is accurate and complete. 

To request an international return, please email Customer Care with your order number.

Once your return arrives at our warehouse, please allow 3-5 business days for our team to process your items and issue store credit or a refund. Processing times may be longer during sales or peak periods.

• Refunds can only be issued to the original payment method used for the order. We’re unable to refund credit card charges from previous or separate orders. 
• Store credit is issued via email
• Orders placed with store credit or via exchange are only eligible for store credit
• Refunds to your credit or debit card may take additional time to appear in your account, depending on your financial institution.

Valid offer codes may be applied at checkout. Limit one code per customer per order, see each specific offer for details and restrictions. 

Codes cannot be applied retroactively or to orders placed through the Return Portal, including Instant Exchanges, Shop Now, or Shop Later purchases.

Redemption of Pom Perks Points for a discount at checkout is considered an offer code and cannot be combined with any other promotions or codes. Offer codes are valid for one-time use unless otherwise specified. Exclusions apply.

Price adjustments may be considered within 24 hours of a new promotional period.