Will my order arrive in time?
Make sure your gifts arrive in time for the holiday!
Our team makes every effort to fulfill and ship your order within 2 business days, however during this peak holiday season orders may take longer to ship.
Thanksgiving Domestic Orders - Latest Suggested Order Date
- Free Standard Shipping / Flat Rate Standard Shipping -
Friday, November 15, 2024 by 11am EST - 2-Day Shipping - Thursday, November 21, 2024 by 11am EST
- Overnight Air - Friday, November 22, 2024 by 11am EST
Christmas Domestic Orders - Latest Suggested Order Date
- Free Standard Shipping / Flat Rate Standard Shipping -
Thursday, December 12, 2024 - 3-Day Shipping - Tuesday, December 17, 2024
- 2-Day Shipping - Wednesday, December 18, 2024
- Overnight Air - Thursday, December 19, 2024 by 11am EST
International Orders - Dates Vary by Country
Please note: The suggested dates are based on order fulfillment time and carriers' suggested ship-by dates and are not guaranteed. These dates apply only to UPS deliverable addresses; orders shipping to PO boxes may require additional processing and transit time. Our team will make every effort to get your order shipped as soon as possible.
How can I get in touch with Customer Care?
Call or Text Us
859.940.1464
Estimated Response Time: 1 business day*
*Updated: December 23, 2024 at 5pm
We’re here to help! Our Customer Care team’s hours are Monday through Friday from 9am to 5pm Eastern Time and we strive to reply to all inquiries within one business day. Response times may increase during high volume periods but we do our best to keep the estimates accurate & up to date.
Our office will be closed so our team can gather with their loved ones on:
- November 28 - 29, 2024 for Thanksgiving
- December 24 - 27, 2024 for Christmas
- January 1, 2025 for New Year’s
How long do I have to return or exchange my order?
Black Friday / Cyber Monday Sale Returns:
Orders placed during our Black Friday / Cyber Monday Sale (November 20, 2024 - December 5, 2024) are not eligible for refunds. All orders placed during the sale are only eligible for exchanges or returns for store-credit.
To make gifting easier this holiday season, we’ve extended our exchange and store-credit window:
Orders placed between November 1, 2024 and December 25, 2024 may be exchanged and returned for store-credit until January 25, 2025. For orders placed outside the Black Friday / Cyber Monday Sale window will be eligible to return for a refund within 30 days of delivery.
Standard return policy rules and exceptions still apply to all holiday orders. Items marked final sale are not eligible for return or exchange.
I’m gifting items in my order, how do I get a gift receipt?
Using your order number and shipping zip code, you can create and share or print as many gift receipts as you need.
How do I return or exchange a gift?
If you have received items from Pomegranate as a gift and wish to return them we want to help you find something you’ll love. Gifted items must meet the same conditions as all returns and can only be returned by the recipient for store credit. You will need the order number to initiate a gift return in the return portal. If you would like further assistance with your gift return please reach out to customer care at 859.940.1464 or customercare@pomegranateinc.com