Shipping & Return Policies

To be eligible for a full refund, items must be unused or unworn, unwashed items with original packaging including hang tags.

Pomegranate does not accept returns for:

• Items without original packaging and tags
• Items with soiling or other visible indicators of use
• Event Tickets
• Gift Cards or Gift Certificates
• Partial returns of bundles. All items in a bundle must be returned together to qualify for a refund. Bundles are not eligible for exchange. 

Customers are responsible for retaining the original shipping packaging or supplying their own equivalent packaging for return shipment.

Returns must be authorized by Pomegranate. We are not responsible for returns sent using your own shipping label, and items received with postage due will be returned to sender.

Return shipping labels are valid for 28 days from the date the return is initiated.

The following are final sale and not eligible for return or exchange:

• All event ticket purchases
• Items marked “Final Sale” in the product description
• All Attic Sale items, sold “as-is”

All items purchased during specified sales periods are only eligible for store credit and cannot be returned for a refund. Store credit only applies during the following sales:

• Memorial Day
• End of Summer / Labor Day
• Black Friday and Cyber Monday

Our return policy also applies to purchases made at our Lexington, KY flagship location with a few in-store specific terms:

• Gifts purchased in-store may be returned for store credit or exchanged within 90 days of purchase with a valid gift receipt. Items still must meet our standard return conditions.
• All wine purchases and clearance items are final sale and not eligible for return or exchange.

Head to our Return Portal to begin your return. You can find your six digit order number in your order confirmation email.

For Orders Placed on Our Website:
Your order confirmation email is the best way to find your six-digit order number!
If you only have a packing slip, note that we use two different styles:

• No barcodes: Find your order number in the top right corner.
• With barcodes: Find your order number on the top left, directly under the Pomegranate logo.

For Orders Placed on Facebook or Instagram:

• Facebook or Instagram order confirmation email: Find your six-digit Pomegranate order number in the "Order Details" section, listed as the "Seller Order Number."
• Facebook or Instagram order history: In your order details find the "Seller Order Number" under "Purchase Details."

For purchases made in-store at our Lexington, KY flagship store please reference in-store returns and an associate will be happy to assist with your return in-store.

If you have received a gift from Pomegranate and would like to return it, we want to help you find something you’ll love. 

• Gifted items can be returned by the recipient for store credit only 
• Items must meet standard return conditions
• You’ll need the order number to initiate a gift return in the Return Portal. 

Need help with a gift return? Contact our Customer Care team –we’re happy to assist.

You will need your six-digit Pomegranate order number to begin your return. Facebook or Instagram confirmation email and order details include “Seller Order Number” with your six-digit Pomegranate order number. 

Facebook or Instagram orders are not eligible for exchange.

Exchanges can be initiated through our Return Portal.  Please note:

• Bundles are not eligible for exchange.
• Facebook or Instagram orders are not eligible for exchange.  
• Instant exchanges cannot be modified once submitted in the return portal.

Return shipping labels are valid for 28 days from the date the return is initiated.

Once your return arrives at our warehouse, please allow 3-5 business days for our team to process your items and issue store credit or a refund. Processing times may be longer during sales or peak periods.

• Refunds can only be issued to the original payment method used for the order. We’re unable to refund credit card charges from previous or separate orders. 
• Store credit is issued via email
• Orders placed with store credit or via exchange are only eligible for store credit
• Refunds to your credit or debit card may take additional time to appear in your account, depending on your financial institution.

Returns for store credit are free and will receive $5 in bonus store credit when processed. If you would prefer a refund to your original payment method a $15 restocking and processing fee will be deducted from your refund. Orders canceled in transit will be subject to a 15% restocking fee.

Original shipping and handling fees are non-refundable. However if we made an error or you received a damaged item, we strive to make it right. Please don’t hesitate to reach out if you would like the customer care team to take a look at your order or if we can assist in any way.

Valid offer codes may be entered at checkout. Limit one code per customer per order, see each specific offer for details and restrictions. 

Codes cannot be added to any order placed through the Return Portal including Instant Exchanges, and Shop Now or Shop Later purchases. 

Codes cannot be applied to past orders but we will consider price adjustments for orders placed within 24 hours of new promotional periods. 

Codes are valid for one-time use only, unless otherwise noted. Some exclusions apply.