Standard shipping is complimentary for all orders totaling $75 or more placed in the United States* (items typically arrive in 5-7 business days, but longer transit times may occur during peak sea
sons). Expedited shipping rates (USPS Priority or Express) are also available; rates are calculated during checkout. International shipping rates are based on order weight and destination.
*Items purchased during online Attic Sales are not eligible for free shipping
We hope you love your selections as much as we loved designing them. If you are not completely satisfied with your purchase, we will gladly offer you a refund for most of our merchandise within 30 days from receipt of product. Purchases made within November 22nd - November 29th are only available for exchange.
To initiate a return, please select the support icon on the bottom right corner of the page, or contact Customer Care at 859.940.8540 or firstname.lastname@example.org for assistance obtaining a return authorization.
All unused or damaged Pomegranate items, complete with original packaging (including hang tag), can be returned for a full merchandise refund within 30 days of receipt.
Pomegranate Inc. does not accept returns on the following items: gift certificates, any item without original packaging, or any item soiled with visible indicators of use.
All items purchased in the following Sales: Memorial, Labor Day, Black Friday, and Cyber Monday can only be returned for store credit. All Attic Sale items are final sale items, sold “as is”, and can not be returned.
RETURN RESTOCKING FEES
All items picked up from your home by one of our preferred carriers will be subject to a 15% restocking fee, and all item returns will be subject to a $10 fee per return label. All return restocking fees will be deducted from your refund. Items cancelled in transit will be subject to a 15% restocking fee.
Customers that opt to receive store credit instead of a refund on their original form of payment, will not be charged a restocking fee.
RETURN POLICY TIMELINE
Returns are refunded in the original payment form for the merchandise price, or for store credit, less applicable return shipping fees. Please allow 2 to 3 weeks for processing after items are received at our facility. Timing of refund may depend on the policies of your financial institution and method of payment.
Original shipping and handling charges are non-refundable.
Taxes charged are refunded in accordance with state and local laws.
Unused gifted merchandise can only be returned by the recipient for Pomegranate store credit.
Customer is responsible for retaining original packaging or supplying their own equivalent packaging for return.
Items received with postage due will be returned to sender.
HAVE A RETURN? QUESTIONS? NEED HELP?
Contact us at 859.940.8540 or email@example.com and we are happy to assist.
**Please Note: Attic Sale & Final Sale purchases are not eligible for exchange or refund.**
Questions regarding your order or return can be answered by emailing firstname.lastname@example.org or by calling 859-940-8540
Attn: Online Returns
833 Nandino Blvd
Lexington, KY 40511