Returns must be unused or unworn, unwashed items with original packaging including hang tags to be eligible for full refund.

Pomegranate does not accept returns on any item without original packaging or items with soiling or other visible indicators of use. 

Customers are responsible for retaining original shipping packaging or supplying their own equivalent packaging for return shipment.

Gift certificates are not eligible for returns or refunds.

All items purchased during the following sales periods are only eligible for store credit returns:

• Memorial Day
• End of Summer / Labor Day
• Black Friday and Cyber Monday

All Attic Sale items are final sale items, sold “as-is”, and are not eligible for return or exchange.

Final Sale items, as indicated in the item description are not eligible for return or exchange. 

Returns must be authorized by Pomegranate, we are not responsible for returns sent using your own shipping label.

Items received with postage due will be returned to sender.

Return shipping labels are valid for 28 days from the date the return is opened.

Head to our Return Portal to begin your return. You can find your six digit order number in your order confirmation email.

For Orders Placed on Our Website:
Your order confirmation email is the best way to find your six-digit order number!
If you only have a packing slip, note that we use two different styles:

• No barcodes: Find your order number in the top right corner.
• With barcodes: Find your order number on the top left, directly under the Pomegranate logo.

For Orders Placed on Facebook or Instagram:

• Facebook or Instagram order confirmation email: Find your six-digit Pomegranate order number in the "Order Details" section, listed as the "Seller Order Number."
• Facebook or Instagram order history: In your order details find the "Seller Order Number" under "Purchase Details."

If you have received items from Pomegranate as a gift and wish to return them we want to help you find something you’ll love. Gifted items must meet the same conditions as all returns and can only be returned by the recipient for store credit. You will need the order number to initiate a gift return in the return portal. If you would like further assistance with your gift return please contact customercare@pomegranateinc.com.

You will need your six-digit Pomegranate order number to begin a return. Facebook or Instagram confirmation email and order details include “Seller Order Number” with your six-digit Pomegranate order number.

Facebook or Instagram orders are not eligible for exchange.

Please initiate your return or exchange in our Return Portal.  Facebook or Instagram orders are not eligible for exchange. Instant exchanges cannot be modified once submitted in the return portal. If you would like assistance please contact customercare@pomegranateinc.com.

Return shipping labels are valid for 28 days from the date the return is opened.

Once your return arrives at our warehouse, please allow 3-5 business days for our team to process your items and issue store credit or a refund. Processing times may be longer during sales or peak periods.

Refunds can only be issued to the original payment method used for the order. We’re unable to refund credit card charges from previous or separate orders. For orders placed with store credit or via exchange, we can only offer store credit.

Please note that refunds to your credit or debit card may take additional time to appear in your account, depending on your financial institution.

Returns for store credit are free and will receive $5 in bonus store credit when processed. If you would prefer a refund to your original payment method a $15 restocking and processing fee will be deducted from your refund. Orders canceled in transit will be subject to a 15% restocking fee.

Original shipping and handling fees are non-refundable. However if we made an error or you received a damaged item, we strive to make it right. Please don’t hesitate to reach out if you would like the customer care team to take a look at your order or if we can assist in any way.

Valid offer codes may be entered at checkout; limit one code per customer per order, see each specific offer for details and restrictions. Offer codes cannot be applied to previous purchases; however, we will consider price adjustments for orders placed within 24 hours of new promotional periods. Codes are valid for one-time use only, unless otherwise noted. Some exclusions apply.